FAQ

How long does shipping take?
We visit the post office around 3-4 times a week. This ensures that your order gets to you in 1-5 days within Australia, depending on where you are.

 

How much is shipping within Australia?
Domestic orders above $150AUD are shipped free of charge. For orders under $150AUD, shipping is at a flat fee of $8. There is also an express option available for a little more.

 

Do you ship worldwide?
Yes we do, express shipping is also available. Exact shipping rates are dependent on your destination. Rates are calculated at checkout. International orders over $400AUD are shipped free of charge. All import duties & taxes are payable by the recipient.

 

Do you offer returns & exchanges?
We do not offer refunds for change of mind. If you would like to exchange your order for a different size or item, please get in touch with the tracking number of the returned order within 5 days after receiving your order. Items untagged, worn or washed will not be eligible for exchanges or returns. Items purchased on sale are not eligible for exchanges or returns. Our customer service email is contact@pseushi.com.

 

Failed Delivery
If delivery is unsuccessful due to incorrect address or failure to collect from post office, an additional $12 will need to be charged additionally for redelivery.

 

Jewellery Care Guide
For maximum shine and longevity of jewellery, please store in the provided anti tarnish bag. Avoid exposure to perfumes, creams and oils. 925 sterling silver will tarnish over time. A polishing service is available at an additional cost.

 

Jewellery Terms & Conditions
No refunds or exchanges are provided to wear and tear damage to jewellery. For any concerns or repairs, please email contact@pseushi.com.